Refund policy

At Puority, we stand by the quality of our products and want you to experience the difference with complete peace of mind. If you’re not satisfied, we’re here to make it right.

✅ Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.

  • Product must be unused, undamaged, and returned in the original packaging.

  • Proof of purchase (order number or invoice) is required.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following products are non-returnable:

  • Used products with signs of usage

  • Opened cartridges or shower filters

  • Products not returned in original packaging

💬 Return Process

  1. Contact Us via WhatsApp at +91 6289945126 or email us at care@puority.com within 30 days of receiving your order.

  2. Share your order number and the reason for return.

  3. Our support team will arrange a free pickup from your address.

  4. Once received and inspected, we’ll process your refund.

💸 Refunds

  • After receiving and inspecting your returned product, we’ll notify you about the status of your refund.

  • If approved, the refund will be issued to your original payment method within 7 business days.

  • Any original shipping charges (if applicable) are non-refundable.

🔄 Replacements

We only replace items if they are defective or damaged on arrival. Please share photos/videos of the issue within 48 hours of delivery to request a replacement.

📦 Order Cancellations

Orders can only be cancelled before they are shipped. If already dispatched, please follow the return process after delivery.

Need Help?

We’re always here to help you.

Puority – Feel the Difference.